Return & Refund Policy

At our store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

• Unworn and unused

• In the same condition as received

• Original tags attached

• Returned in its original packaging

• Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at shuvo0181212@gmail.com.

Once your return request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your item. Please note that returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us at shuvo0181212@gmail.com.

Damages and Issues

We kindly ask that you inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can review the issue and provide an appropriate solution as quickly as possible.

Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care and beauty products

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

Additionally, we do not accept returns on:

• Sale items

• Gift cards

Exchanges

If you would like a different item, the quickest solution is to return the original item. Once your return has been approved, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery, for any reason and without providing justification.

To qualify, the item must be returned in the same condition in which it was received, unworn or unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the status of your refund request.

If your refund is approved, it will be issued automatically to your original payment method within 10 business days.

Please note that banks, credit card providers, and payment processors may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at shuvo0181212@gmail.com.